Looking for a more robust solution to Upper Hand? When comparing Swift with Upper Hand, the main differences are in ease of use, scheduling features, and customer support.
The biggest draw of prior Upper Hand customers - easily create, move, and remove bookings in Swift's drag-and-drop calendar.
Swift was built from the ground up to make core day-to-day scheduling flows (like adding coaches to classes, swapping instructors on a booking, etc) incredibly easy - each taking 1-2 clicks instead of 5-6.
Upper Hand’s customer support is tiered, so you get different levels of service based on your plan. With Swift, you get the same high quality support - regardless of your subscription status.
Upper Hand is definitely one of the more affordable tools in the market, so if price is the biggest factor in your decision making process - they may be a fit. At Swift, we don't believe in competing on price because we want to deliver as much value as possible.
We're firm believers of "you get what you pay for" so we're constantly aiming to deliver 10x the value of what our customers pay us.
We've helped tons of facilities, some that have been with Upper Hand for 3+ years, migrate over to Swift and they've never looked back. Here’s what they have to say.
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"EZFacility gave the experience of an early 2000's internet app. We needed something that was dynamic, modern, and matched the high-tech culture of our facility...Swift is great from an ops standpoint: scheduling, managing coach schedules, customer management.. They communicate well and care about your feedback as a customer."
“I think that Swift has made a name for themselves and their ability to relate to indoor facilities. They continue to make adaptations for businesses and users in order to make indoor baseball scheduling, experience, and fulfillment a one stop shop. What I like, most about Swift is the branded app...that has allowed my users to be able to easily schedule personal baseball instruction and see updates for my business.”
"Ease of use with everyday scheduling. The drag and drop feature is a game changer on the schedule."
“Prior to our shift to Swift, our team was mired in the time-consuming task of scheduling – roughly 20 hours a week spent in what was essentially non-productive work due to the lack of automation in other software solutions. This was not just a drain on our resources; it was a barrier to growth. However, from the moment we adopted Swift, the change was nothing short of revolutionary. In the first month alone, we saw our revenue skyrocket by over 200%.”
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“Easy to learn, easy to use, easy to manage. They are super responsive to issues and teach you rather than tell you. Couldn't be happier with my decision and love all of the new features they are working on.”
"We've been using Swift for almost 2 years and it's GREAT!...nothing comes close to Swift for managing a baseball/softball facility!"
“Easy to learn, easy to use, easy to manage. They are super responsive to issues and teach you rather than tell you. Couldn't be happier with my decision and love all of the new features they are working on.”
“We first tried eSoft Planner...they didn’t have a lot of features we needed unfortunately... We next tried UpperHand...customer service was not that wonderful. There were a lot of problems for our admin end as well as for our customers... Now 4 months in with Swift and couldn’t be happier. Customer service is the best we have experienced by far...They’re constantly working on improvements. The whole system is simple and user-friendly.”
"Wanted to say THANK YOU to you and your team for doing such a great job at providing updates to the platform...Your support team is extremely helpful as well."
The number of headaches that we used to have with bookings compared to now has lowered for sure.
"The calendar scheduling and management is top notch."
“We first tried eSoft Planner...they didn’t have a lot of features we needed unfortunately... We next tried UpperHand...customer service was not that wonderful. There were a lot of problems for our admin end as well as for our customers... Now 4 months in with Swift and couldn’t be happier. Customer service is the best we have experienced by far...They’re constantly working on improvements. The whole system is simple and user-friendly.”
"EZFacility gave the experience of an early 2000's internet app. We needed something that was dynamic, modern, and matched the high-tech culture of our facility...Swift is great from an ops standpoint: scheduling, managing coach schedules, customer management.. They communicate well and care about your feedback as a customer."
“Easy to learn, easy to use, easy to manage. They are super responsive to issues and teach you rather than tell you. Couldn't be happier with my decision and love all of the new features they are working on.”
“I think that Swift has made a name for themselves and their ability to relate to indoor facilities. They continue to make adaptations for businesses and users in order to make indoor baseball scheduling, experience, and fulfillment a one stop shop. What I like, most about Swift is the branded app...that has allowed my users to be able to easily schedule personal baseball instruction and see updates for my business.”
At the end of the day, Swift exists because we believe that for far too long, facility owners have felt "stuck" with their existing software.
Our goal is to free you, and deliver the most "bang for buck" you've ever seen.
Swift's mobile-friendly checkout is incredibly fast, and intuitive for your clients. It allows athletes and parents to pay online for rentals, lessons, camps, clinics, memberships, packages, and more - all on their smartphone.
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Migration and setup on Swift is incredibly fast, and only takes a few hours.
With Swift there are no hidden fees or contracts. Setup, support & migration are all free.
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In Upper Hand, creating and adjusting bookings can take a few steps to achieve. With Swift, the calendar is drag and drop.
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Our ideal customers are focused on freeing up their own time, and automating their business so they can focus on the parts they love rather than spending time on the phone or computer.
If price is the biggest factor in your decision and you're looking for one of the most affordable options, Upper Hand may be a good fit for you. The trade-off is with ease of use, and day-to-day complexity for you, your staff, and your customers.
Swift is definitely not the cheapest option, but we're firm believers in "you get what you pay for" so we do our best to deliver 10x the value that you're paying for.
Looking for a specific question? Reach out to us.
Frustrations around day-to-day scheduling and customer support are the most common reasons people switch from Upper Hand to Swift. We’ve had countless folks vent about basic flows (like swapping a coach on a booking or rescheduling a recurring event) taking 4-5 clicks across multiple pages. And when they need help, they often get routed to off-shore “tier 3” customer support where language & knowledge barriers become obstacles to getting help.
Upper Hand’s solutions around league and team management, along with their “clock-in” feature for tracking timesheets are both things that Swift currently does not offer.
We do! We’ve helped tons of facilities migrate from Upper Hand and almost every other company in this space, so we’ve built a repeatable process for an easy migration. It’s worth noting that our migration is specifically limited to customer data (names, emails, phone numbers, etc).
Depending on how your memberships are structured, we may also be able to help migrate those over.
At the moment, we don’t support automatically migrating bookings, services, package credits, or any other data. Feel free to contact us if you have any questions about the migration process.
It only takes a couple of hours! Onboarding is done via a personalized call with a member of our team, where they’ll help you setup your account. If you’re coming from an existing software, we’ll be able to automatically migrate your customer data within 2-3 business days, so you can launch with Swift as soon as possible.
Great question! Concerns around price are totally fair. At Swift, we believe in building a world-class product, charging a fair price for it, and drastically overdelivering in terms of value. This means that we’ll never compete on price or be the cheapest tool on the market, but instead look to be an investment that actually grows your business. That’s why we’ve had countless facilities switch from Upper Hand willingly paying 2-3x more, and never look back.
We don’t offer a trial, but instead provide a 30-day money-back guarantee. This allows you to commit to the software with an initial payment, but try it at no-risk. If it doesn’t work out in the first month, we’ll refund you the full payment - no questions asked.
